What does each data providers' flag mean?

In this article, we'll describe what each flag means on your account.

Each flag represents a data partner or device cloud cellphone carrier:

• Federal Trade Commission - Data is obtained from the FTC's known spam list
• Nomorobo - Data obtained from Nomorobo's list of spammers based off of real time call activity
• Icehook Systems - Data obtained from Icehook System's known spam database. Icehook has two different fields to indicate information about the flag:
  
  • Risk Rating: How likely the phone number is seen as a risk (i.e. Spam, Scams, Fraud, etc.). This can be None, Possible, and Highly Likely based on the Risk level
  • Risk Level: Ranges from 0-100, with 100 being the worst in regards to how risky the number may be. Similar to the Risk Rating where anything above 80 may be blocked by Icehook.
• RoboKiller - Data obtained via a data agreement between Caller ID Reputation and RoboKiller. All flags are based off of real-time call data collected by RoboKiller from their customers' phones.
  
  • Robokiller flags work in a tier-like method. This can further enhance how you are reacting to flags and when to take action. Here is a breakdown:
    • Status: None, Reputation: Neutral, Confidence: Low
      • This is typically a state in which Robokiller is just learning about a number or does not have any information on it at the time. Your number should not be blocked and you should continue calling outbound. As long as your number resides in this state, you are good to go for calling outbound.
    • Status: None, Reputation: Negative, Confidence: Low/High
      
      • Keep an eye on your calling strategy. This indicates Robokiller is seeing spam-like patterns from your numbers. Try to slow down on the amount of calls you make. A call amount of 150-200+ is when many providers and carriers will begin to flag your calls and potentially block them.
    • Status: Blocked, Reputation: Negative, Confidence: High
      • Your calls will be dropped by Robokiller if the receiving end has Robokiller installed. This is at the moment where you will want to cool down calls and review your strategy for calling outbound. Robokiller has now flagged and blocked your number and as a result, any users of Robokiller may no longer receive your calls. Remember too, mislabeled calls are at a small percentage when only Robokiller has blocked you.
• YouMail - Data obtained via a data agreement between Caller ID Reputation and YouMail. All flags and risk levels are based off call data collected by YouMail subscribers. YouMail uses a "risk" factor for identifying spam calls. We will flag based on these factors:
  
  • Your number has a medium/high spam risk. This means your calls are unwanted by subscribers.
  • Your number has a medium/high fraud risk. This means subscribers have reported your number as engaging in fraudulent or deceptive practices.
  • Your number has a medium/high unlawful risk. This means your number has been identified as potentially violating the TCPA and various federal/state telecommunication laws. Before remediating with YouMail, make sure you are compliant with all TSR rules.
• TrueSpam -  Data obtained from TrueSpam's network to indicate possible spam. Similar to Icehook, they have a score from 0-100 with 100 indicating the worst. 80+ scored numbers are blocked on TrueSpam.
• FCC - Data obtained from complaints to the FCC in regards to unwanted calls from a number. Should you see your numbers flagged by the FCC, we recommend assessing your call lists to ensure you're dialing those who've opted into your communications and their phone number has not been reassigned.
• AT&T - Data obtained from Caller ID Reputation's device cloud devices with AT&T service.
• Verizon - Data obtained from Caller ID Reputation's device cloud devices with Verizon's Business Class service.
• T-Mobile - Data obtained from Caller ID Reputation's device cloud devices with T-Mobile for Business service.
  
  

Please contact support if you have any further questions.