Understanding where your issues lie in calling your clients is the first step in optimization.
Performing a Call Test with this software is NOT the same as performing a DC/Device Cloud scan. This only provides STIR/SHAKEN information and not whether you are flagged or not on a carrier.
If you wish to follow along with a video, we also have our YouTube video here:
With our Call Tester software, you can test to see if your current carrier(s) are STIR/SHAKEN compliant. When you perform a test, we let you know what data and information your carrier is sending when calling outbound and whether it may be compliant or not.
To activate your Call Tester to perform a test, first head on down to Call Tester, near the top of your navigation bar. You will be greeted with the following page to activate the Call Tester at no cost to you.
After activation, you can begin to start a new test.
Note: You only need to test one number per carrier. You are welcome to perform tests with each number you own, but this may be redundant.
When a new test is started, you will be asked to dial from the phone number you would like to test to a phone number we have provided. Once this call is completed, we provide you the information from the phone number to let you know what we have received and what your Attestation is.
Understanding your Attestation level is the most important part in STIR/SHAKEN and this value can determine whether or not your calls could be flagged or even rejected. Each carrier handles Attestation differently, but it is highly recommended to contact your carrier to reach an A level Attestation.
Attestation Levels & What They Mean
- A - The carrier has authenticated the caller and their number.
- B - The carrier has authenticated the caller, but not the number. As a result, they may or may not be authorized to use the phone number.
- C - The reviving carrier has authenticated the sending carrier, but has not authenticated the source of the call or the caller. This can be common with international callers.
- Not Available - The calling carrier has not configured STIR/SHAKEN and calls performed outbound may be rejected or flagged as they cannot verify if the caller ID is being spoofed.
If your carrier does not currently support STIR/SHAKEN or comes back with a Not Available attestation, contact them to open a support ticket to resolve this. They will be able to assist further in providing a better STIR/SHAKEN attestation for you.
At anytime, if you would like to take a look at the history of your tests, this will also be available in the same page before you start a test.
