Remediation with Verizon

In this article, we explain how to remediate with Verizon and their products (such as CallFilter)

Verizon is one of many very large carriers. There's a good chance that anyone you talk to has heard of Verizon and their mobile services. In order to protect their clients, Verizon has introduced a system in which automatically deems numbers exhibiting certain characteristics and in some cases, this automated system may see your numbers as spam.

As always, ensure that your outbound dialing practices are in compliance with the TCPA.

With Verizon, not only can you be blocked (in rare cases) by them, but upon dialing, your clients may see something like "Potential Spam" or "Fraud Likely". As a result, your clients and leads that use Verizon may no longer pick up your calls.

To get started remediating with Verizon, first head on down and log into your Caller ID Reputation account at https://app.calleridrep.com. Next, go to "Carrier & App Remediation" and find the Verizon row. Under the Website column in this row, you should see a URL starting with "voicespamfeedback".

From here, you should see a form asking what you're providing feedback on.

• Page 1
  • I am providing feedback about...
    • My calls to Verizon phone number(s) are being incorrectly categorized, labeled, or blocked.
  • My phone number(s) are for...
    • business
      
      
• Page 2
  
  • My phone numbers
    
    • Here, you'll want to add the phone numbers affected. There is a limit of 50 phone numbers, so if you do exceed this capacity (or want to upload a list instead), you'll want to use the "Upload additional TNs" section.
  • Upload additional TNs
    
    • This upload form does support both CSV and Microsoft Excel files, no need to convert these files if you've already saved them.
  • (Checkbox) My number(s) were miscategorized - Checked/True
  • I believe my calls are...
    
    • Set this category to the best fitting one for your outbound calls. If you do not find a category that does not fit, use "Other".
  • My contact phone number
    
    • Use a best-contact phone number that can be directly reached such as a cell phone number or if you have one specifically for your desk phone for example.
  • My email address
    
    • It is recommended to use your company email if possible, otherwise an email that can be reached. Verizon will most likely send a status update to this email in regards to your phone numbers.
  • Company Name
    
    • Use your official company name here that can be searched. Verizon will use this to validate your information.
  • Company Address
    
    • A headquarters or agent address should work here.
  • Telephone Service Provider(s)
    
    • This is where you'll want to insert who provides your phone numbers. This could be your dialer or your carrier.
  • Calls per month
    
    • This can be a rough estimate if needbe, but how many outbound calls you make per month altogether (this should include everyone in your company. Some phone systems provide this functionality within the management panel)
  • Please provide further information....
    
    • Anything here to validate your company further or if you need to add additional notes is best put here. This is not a requirement.

Finally, submit the form and you should hear back within 72 hours about the status of your lines. Verizon's team does NOT work on the weekends, so you may see an increased delay if you've submitted this request on a Friday.