Remediation with T-Mobile

In this article, we explain how to remediate with T-Mobile

T-Mobile is one of the many large carriers that provide mobile telephony service to many people across the United States. With over a million users on their network, they want to ensure that their users are informed of who may be calling. This entire system is automated, discovering phone numbers that may be exhibiting suspicious behaviors and other strange anomalies. As a result, some good numbers (such as legitimate businesses and organizations) may be mislabeled as "Scam Likely" or "Spam Likely" when they perform outbound calls to T-Mobile customers.

As always, ensure that your outbound dialing practices are in compliance with the TCPA.

To get started with T-Mobile remediation, head to your Caller ID Reputation account at https://app.calleridrep.com/. Next, head to "Carrier & App Remediation" where you should see a T-Mobile/Ting row. From here, you will want to click on the "callreporting" URL.

Note: You can only submit one number at a time. You may be able to add additional numbers as a reply to the email you receive once T-Mobile replies to you.

See the following list for recommended values for Remediation:

  • What went wrong?
    • Not a Scam Likely call
  • Phone Number
    • Insert the phone number affected here. Unfortunately at this time, you can only do one request per number.
  • Incoming Caller ID
    • You can insert what your phone number is currently showing as, such as "Spam" or "Scam Likely" (Optional)
  • Date Recieved
    • You can insert the last date you saw a screenshot for this result here. (Optional)
  • Call Time
    • In many cases, you may see the Call Time in the top left or right of the screenshot. While this is not required, you can insert it here. (Optional)

Finally, you can submit this form to T-Mobile for redress and remediation. You should see a status change and a reply within 72 hours.