CIDR U Podcast #2, How the Industry Traceback Group (ITG) Identifies and Disrupts Illegal Calls With Jessica Thompson, Director, Policy & ITG Operations at the Industry Traceback Group

In this episode of the podcast, we are joined by the Industry Traceback Group (ITG) to discuss the ITG's critical mission to combat illegal robocalls, with Jessica Thompson, who oversees legal processes and membership at the organization.

This session highlights the evolution of the traceback process from manual to automated systems, enabling rapid tracing of millions of calls. Challenges related to accurate data collection were addressed, alongside ITG's collaboration with various partners, including the integration of the FCC's robocall mitigation database.

• CIDR provides real-time insights into call spoofing, spam flags, and brand impersonation.
• ITG conducts tracebacks to identify sources of fraudulent and illegal robocalls.
• Businesses must stay compliant with regulations to maintain call deliverability.
• Collaboration with law enforcement is critical in stopping phone-based fraud.
• Best practices for enterprises include monitoring flagged numbers and maintaining proper caller authentication.

• Introduction of Guests & Purpose: Monica Oh introduces the session, featuring Gerry Christensen (Caller ID Reputation) and Jessica Thompson (Industry Traceback Group - ITG).
• Caller ID Reputation’s Mission: The company focuses on protecting consumers, preventing call flags, and optimizing voice channel communication.
• Role of ITG in Traceback Investigations: Jessica Thompson explains ITG’s collaboration with law enforcement and telecom providers to track fraudulent calls.
• Regulatory Compliance & Fraud Prevention: CIDR and ITG work to combat spam, scams, and regulatory violations, including TCPA and telemarketing sales rule breaches.
• How Businesses Can Protect Their Calls: The discussion highlights best practices for maintaining a positive caller reputation and avoiding negative flags.